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The 2024 CrowdStrike Outage

Glossary

Ransomware Recovery Services

What are Ransomware Recovery Services?

Ransomware recovery services are services provided to organizations that have been affected by a ransomware attack. They enable victim organizations to mitigate the impact of ransomware attacks and restore infected systems to a previous state in which they were fully operational.

How do ransomware attacks occur?


Ransomware is a type of malware (malicious software) that prevents a victim from accessing their data or systems, thereby enabling a threat actor to extort a ransom from them. Organizations can be targeted for ransomware attacks via a variety of attack vectors such as phishing, tampered downloads, and the exploitation of security vulnerabilities in networks or third-party applications, among others. Attacks typically play out in several key stages.


  1. Infection: The threat actor uses their chosen attack vector to gain access to the target system, where they deploy their malicious payload.

  2. Encryption: Once deployed, the ransomware sets about encrypting files within the target system. Depending on the nature of the attack, it may also lock the target system, restricting access to its user.

  3. Demand: When the ransomware has completed its encryption process, the threat actor issues a ransom demand to the victim in exchange for a decryption key or access to the locked system. Often, the threat actors will threaten to destroy or leak sensitive data.

  4. Payment or Recovery: The victim either pays the ransom in hopes that the threat actor honors their promise, or declines to pay and seeks to restore their systems using recovery services.


How do ransomware recovery services work?


Ransomware recovery services help organizations recover from ransomware attacks so that they do not need to submit themselves to the whims of malicious threat actors. They facilitate this recovery through several key phases:


  1. Assessment: The severity of the infection is evaluated to determine the type of ransomware deployed, as well as which systems have been compromised and which files have been encrypted.

  2. Containment, quarantine, & removal: Once identified, compromised systems are disconnected from the main network to prevent further spread. Any identified malware is also quarantined and subsequently removed.

  3. Restoration: Compromise data is restored using backups. These backups are kept isolated from the main network so as to ensure that backups are reliable. In cases where recent backups are not available, decryption tools may be utilized to regain access to encrypted files.

  4. Repair & recovery: With malware removed and data restored, systems are repaired to restore functionality. In some cases, operating systems and software are reinstalled to ensure system integrity and guarantee that no traces of malware remain.


Once this process is complete, the victim's systems are restored to a clean state, allowing them to return to normal operations.


What are the advantages of ransomware recovery services?


Aside from offering an alternative to paying a ransom, ransomware recovery services offer a variety of important advantages to organizations. These include the following:


  • Error prevention: Ransomware recovery services benefit from the knowledge and expertise of expert cybersecurity specialists. As such, they apply the most effective and appropriate measures in all cases, avoiding errors and mistakes that could potentially exacerbate issues.

  • Reduced downtime: Using professional ransomware recovery services enables organizations to expedite response and recovery in the event of a ransomware attack. This ensures that systems are functional as early as possible to minimize downtime and ensure operational continuity.

  • Auditing: Ransomware recovery services typically include security auditing as a component of their process. These audits identify where exploitable vulnerabilities exist within organizations' systems, enabling them to put appropriate measures in place to bolster security and prevent future attacks.

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