Hospitals and Medical Centers
Case Study
One of the largest regional multi-disciplinary medical centers, with over 28 different departments and over 50 out-patient clinics, offering advanced services in most specialties and over 1,000-bed capacity treating hundreds of thousands of patients per year.
The center employs over 5,000 workers (doctors, nurses, paramedical staff, and administrative and maintenance personnel).
Customer Profile
Recent changes in the Medical Device Regulation (MDR) in the classification of medical software products, required new principal and supportive responsibilities for the medical centers and hospitals operations teams.
Strengthen the backup and recovery capabilities of multiple workstations such as operations rooms, medical imaging systems, EMR systems, and X-ray machines.
Attend the PACS continuity challenge. A picture archiving and communication system (PACS) is a medical imaging technology that provides economical storage and convenient access to images from multiple modalities (source machine types). The team is required to provide a instant recovery path in case the PACS infrastructure faces unexpected operation interruption from the infrastructure malfunction or a malicious cyber-attack.
Customer’s Challenges
As a first step Salvador Tech Backup and Recovery Platform was deployed to address the medical center selected departments, including labor/delivery and some surgery rooms, providing instant automated restoration capability within a minute.
The platform was also deployed to enhance the organization's backup system, ensuring overall operational continuity of Electronic Medical Records (EMR).
In the second phase and to address the hospital’s critical workstations, the platform’s hardware was deployed across hundreds of stations.
Attending the unique medical operations’ infrastructure (e.g., CT, X-Ray, etc.) alongside IT infrastructure (Windows-based servers).
Automatic, frequent backup procedure with simple and straightforward recovery procedure allows medical center personnel to perform recovery with one click.
The Solution
Cross medical center simple and intuitive Backup and Recovery Platform - The capability to recover multiple workstations at once and within minutes.
Complying with the Medical Device Regulation (MDR) and meet Health Services (xHS) agencies’ guidelines regarding operational continuity and cyber protection.
Providing operational continuity for the PACS systems.
Full comprehensive visibility on backup and recovery status, utilizing Salvador Tech’s Management Consol for single-point monitoring and control across multiple stations.
Results
